Contact Us About an Order Issue

If you believe there is a problem with an order, payment, shipment, or transaction, we encourage you to contact us at Help@getquartz.io so we can review the matter and attempt to resolve it directly.

Please include your order number, the email address used for the order, and a clear description of the issue.

What Is a Chargeback?

A chargeback is a payment dispute initiated through a bank, card issuer, payment provider, or card network. The issuer or payment provider determines how the dispute is handled under its applicable procedures and rules.

Our Response to a Payment Dispute

When we receive notice of a chargeback or payment dispute, we may review and provide transaction records relevant to the claim. Depending on the circumstances, this may include:

• order and transaction details;
• billing and shipping information supplied with the order;
• shipment and tracking records;
• delivery confirmation where available;
• customer communications and support records;
• applicable policies accepted at the time of purchase;
• other information reasonably relevant to the dispute.

Unauthorized Transactions

If you believe a payment method was used without authorization, contact your financial institution promptly and notify us so we can review the associated order. We may take reasonable steps to prevent fulfillment or further account activity where appropriate.

Order and Delivery Disputes

If a dispute relates to delivery, damaged goods, an incorrect order, a missing item, or another fulfillment issue, please contact us with the relevant order details and supporting information. Where appropriate, we may request photographs, tracking information, or other documentation necessary to investigate the issue.

Refunds and Chargebacks

If a refund has already been issued or agreed upon for the same transaction, please allow reasonable processing time for the refund to appear. Duplicate recovery through both a completed refund and a separate payment dispute may be reviewed with the relevant payment provider.

Fraudulent or Abusive Disputes

Quartz Peptides reserves the right to provide accurate transaction and fulfillment records in response to disputes we reasonably believe are incorrect, duplicative, misleading, or inconsistent with documented order activity.

We may also restrict future transactions or account access where necessary to protect the website, customers, payment systems, or our business from suspected fraud or abuse.

Open Disputes and Order Activity

While a payment dispute is under review, we may pause related refunds, replacements, account changes, or additional order activity where appropriate to avoid conflicting resolutions or duplicate processing.

Supporting Documentation

Customers should retain order confirmations, shipping communications, tracking information, and correspondence relating to an order. These records may help resolve questions with Quartz Peptides, the carrier, or a payment provider.

Research-Use Products

All Quartz Peptides products are supplied strictly for research purposes only. A payment dispute does not alter the research-use restrictions, eligibility requirements, or customer responsibilities stated in our RUO Policy and Terms of Service.

Contact

For questions about an order or payment dispute, contact Help@getquartz.io.