Order Processing

Orders are processed after payment and order details have been successfully received. Processing time may vary based on order volume, product availability, payment review, weekends, holidays, or other operational factors.

Once an order has entered fulfillment, changes or cancellations may no longer be possible.

Shipping Options

Available shipping services and their prices are displayed at checkout based on your delivery address, cart contents, and the shipping methods currently available.

Selecting an expedited shipping service affects carrier transit time only and does not necessarily shorten order processing time.

Delivery Estimates

Delivery estimates shown at checkout or by the shipping carrier are estimates only and are not guaranteed arrival dates. Delays may occur because of weather, carrier disruptions, holidays, high shipping volume, address issues, or other circumstances outside our control.

Tracking Information

When tracking is available, tracking details are sent to the email address associated with your order after the shipment has been prepared and the tracking number has been generated.

Tracking information may take some time to update after the carrier receives the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting an order.

Quartz Peptides is not responsible for delays, returns, or delivery problems caused by incomplete or incorrect address information supplied by the customer.

Returned or Undeliverable Packages

If a package is returned because of an incorrect address, failed delivery attempt, refusal, or another delivery issue, please contact us so we can review the order. Additional shipping charges may apply if reshipment is requested.

Lost, Delayed, or Damaged Shipments

If your tracking information indicates a significant delay, loss, or delivery issue, contact us at Help@getquartz.io with your order number and relevant tracking information.

We may request photographs or other documentation when reviewing a damaged shipment. Resolution may depend on the circumstances of the shipment and carrier investigation.

Delivered Packages

Once a carrier marks a package as delivered, customers should first check the delivery location, household members, building staff, parcel lockers, and nearby areas. If you still cannot locate the package, contact the carrier and our support team promptly.

International Shipping

International shipping, when offered, is subject to destination availability and any applicable restrictions. Customers are responsible for understanding the import rules, customs requirements, and legal requirements of their destination jurisdiction.

Customs duties, taxes, brokerage fees, or other import charges may be assessed by local authorities or carriers and are the responsibility of the recipient unless otherwise stated at checkout.

Restricted Destinations

We reserve the right to restrict or decline shipping to destinations where delivery cannot be completed reliably or where legal, carrier, compliance, or operational restrictions apply.

Research Materials

All Quartz Peptides products are sold strictly for research purposes only. Shipping a product to a destination does not represent a determination that the purchaser's possession or intended use is lawful in that jurisdiction. The purchaser remains responsible for compliance with applicable requirements.

Contact

For questions about shipping or an existing shipment, contact Help@getquartz.io.